Refund & Cancellation Policy

1. Overview

At PICABOT (operated by POSTERMAN), we understand that plans can change. This policy outlines our cancellation terms and refund procedures to ensure transparency and fairness for both parties.

2. Booking Confirmation

Your booking is confirmed only after we receive your advance payment (minimum 30% of total package cost) and send you a written confirmation via email or WhatsApp. The cancellation policy applies from the date of booking confirmation.

3. Cancellation by Client

3.1 Cancellation Timeline and Refunds

Refunds are calculated based on the number of days before your scheduled event date:

3.2 How to Cancel

To cancel your booking, you must:

1. Send a written cancellation request via email to info@picabot.in or WhatsApp to +91 8686690296
2. Include your booking reference number and event details
3. Wait for written confirmation of cancellation from our team

Note: The cancellation date is determined by when we receive your written request, not when you verbally inform us.

4. Rescheduling Policy

4.1 Free Rescheduling

You may reschedule your event once free of charge if:

• You notify us at least 15 days before the original event date
• The new date is within 6 months from the original date
• We have availability on the new date

4.2 Additional Rescheduling

Additional rescheduling requests will incur a rescheduling fee of ₹2,000 or 10% of package value (whichever is higher), subject to availability.

4.3 Rescheduling Process

1. Contact us via email or WhatsApp with your new preferred date
2. We will check availability and confirm within 24 hours
3. Once confirmed, we will update your booking details

5. Cancellation by PICABOT

5.1 Full Refund Scenarios

We may cancel your booking and provide a 100% refund in the following circumstances:

• Equipment failure or technical issues that cannot be resolved
• Staff unavailability due to emergencies
• Force majeure events (natural disasters, government restrictions, pandemic lockdowns)
• Venue access denial or safety concerns

5.2 Alternative Options

Before canceling, we will make every effort to:

• Arrange alternative equipment or backup equipment
• Provide a substitute attendant if needed
• Reschedule your event to the earliest available date

6. Refund Processing

6.1 Refund Method

Refunds will be processed using the same payment method used for the original transaction:

• Online Payments (Razorpay): Refunded to the original payment source (card/UPI/net banking)
• Bank Transfer: Refunded to the same bank account
• Cash Payments: Refunded via bank transfer (please provide bank details)

6.2 Refund Timeline

• Processing Time: We initiate refunds within 3 business days of approval
• Bank Credit: 7-10 business days for amount to reflect in your account (depending on your bank)
• Credit Card: May take 1-2 billing cycles to reflect in your statement

6.3 Refund Tracking

Once your refund is processed, we will send you:

• A refund confirmation email with transaction reference number
• Expected credit date based on payment method

You can contact us anytime to check the status of your refund.

7. Non-Refundable Items

The following are non-refundable under any circumstances:

• Customization fees (custom backdrops, personalized prints)
• Third-party service charges (venue coordination fees, if applicable)
• Payment processing fees for online transactions
• Any add-on services already rendered or prepared

8. Event Day Changes

8.1 Shorter Event Duration

If your event ends earlier than the booked duration, no refund will be provided for unused time. We remain available for the entire booked period.

8.2 Extension Requests

If you wish to extend your rental duration on the event day, additional charges will apply based on hourly rates, subject to our availability and prior commitments.

8.3 Venue or Time Changes on Event Day

Last-minute changes on the event day may incur additional charges for travel, setup adjustments, or staff overtime.

9. Weather and External Factors

9.1 Outdoor Events

For outdoor events, we recommend having a backup plan. In case of adverse weather:

• If we cannot set up due to safety concerns, you may reschedule or receive a full refund
• If setup is possible with reasonable precautions, the event will proceed as planned
• Rain covers and protective measures are provided when possible

9.2 Venue Access Issues

If we cannot access the venue due to reasons beyond our control (locked venue, no parking, security restrictions), and you cannot resolve the issue within 30 minutes of scheduled setup time, you may reschedule or receive a 50% refund.

10. Disputes and Complaints

10.1 Service Quality Issues

If you are unsatisfied with our service quality:

1. Inform us immediately during the event so we can rectify the issue
2. If unresolved, submit a written complaint within 48 hours of event completion
3. We will investigate and respond within 5 business days

10.2 Partial Refunds

In cases of service quality issues, we may offer partial refunds at our discretion after investigation. Factors considered include:

• Severity of the issue
• Duration of service interruption
• Steps taken to resolve the issue on-site
• Supporting evidence (photos, videos, witness statements)

11. Refund Request Procedure

To request a refund or cancellation:

1. Send an email to info@picabot.in or WhatsApp message to +91 8686690296
2. Include:
   • Your booking reference number
   • Event date and package details
   • Reason for cancellation
   • Bank account details (for refunds)
3. We will acknowledge your request within 24 hours
4. Refund approval/rejection will be communicated within 3 business days
5. If approved, refund will be initiated within 3 business days

12. Contact Information

For refund or cancellation queries, contact us:

• Business Name: POSTERMAN
• Brand Name: PICABOT
• Email: info@picabot.in
• Phone/WhatsApp: +91 8686690296
• Address: Hyderabad, Telangana, India
• GSTIN: 36ABXPZ7771K1Z9

13. Policy Updates

We reserve the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes indicates acceptance of the updated policy.

Note: The policy in effect at the time of your booking will apply to your transaction.

14. Governing Law

This refund and cancellation policy is governed by the laws of India. Any disputes arising from cancellations or refunds shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.